Entrepreneurs United provides support to small business owners across the country, fielding questions on everything from funding opportunities to legal compliance. With Deskhero, they have been able to manage these inquiries effectively, thanks to features like structured data lists, custom fields, and tickets management.
The association has seen a significant improvement in their services since they started using Deskhero's AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, leading to faster and more accurate responses.
Deskhero's AI has also been instrumental in enhancing the association's knowledge base. It can generate articles from Word, PowerPoint, and PDF files, making it easy to build a comprehensive knowledge base. This has reduced the number of repetitive inquiries, freeing up the support team to handle more complex issues.
Additionally, the association has benefited from Deskhero's comprehensive search bar and REST API. The search bar, powered by AI, provides quick and accurate search results, while the REST API allows for integration with other systems for seamless operations.
Overall, Entrepreneurs United has seen a marked improvement in their helpdesk services since adopting Deskhero, with the platform's AI capabilities playing a key role in this transformation.
How does Deskhero's AI improve response accuracy?
Deskhero's AI uses OpenAI Embeddings from various resources to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, leading to more accurate responses.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to build a comprehensive knowledge base.
What benefits does the REST API offer?
The REST API allows for integration of Deskhero with other systems, facilitating seamless operations.
* This article provides an example of how a fictive company in the Business Associations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
