PaperPro receives a large number of customer queries and complaints daily. With Deskhero, they have been able to automate the response process using AI. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results.
The AI capabilities also help in managing the tickets effectively, ensuring that all issues are addressed in a timely manner. This has led to a significant improvement in the customer experience.
Deskhero's AI also assists the customer service team by suggesting solutions based on similar past issues. This has reduced the time taken to train new team members and has improved the overall efficiency of the team.
Furthermore, the AI capabilities have been instrumental in creating a comprehensive knowledge base. The AI can generate articles from word, powerpoint, pdf files, making it easier for customers to find answers to their queries.
The use of Deskhero's AI capabilities has led to a significant reduction in the number of unresolved tickets, improved customer satisfaction, and increased operational efficiency at PaperPro.
How does Deskhero's AI enhance the customer service at PaperPro?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results. It also helps in managing the tickets effectively, leading to improved customer experience.
How does Deskhero's AI assist the customer service team at PaperPro?
Deskhero's AI suggests solutions based on similar past issues, reducing the time taken to train new team members and improving the overall efficiency of the team.
How does Deskhero's AI contribute to the knowledge base at PaperPro?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, making it easier for customers to find answers to their queries.
* This article provides an example of how a fictive company in the Business Card and Letterhead Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
