PrintMaster receives hundreds of queries daily about their services, pricing, and delivery times. With Deskhero, they have been able to automate the response process using AI. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
The AI capabilities also enhance the search results, providing customers with more relevant information. This has reduced the time taken to resolve queries and has significantly improved the customer experience.
Deskhero's AI also helps PrintMaster's support team by suggesting solutions based on similar past issues. This has reduced the time taken to train new team members and has improved the overall efficiency of the support team.
Furthermore, the AI capabilities have helped in creating a comprehensive knowledge base. The AI can generate articles from word, powerpoint, pdf files, making it easier for customers to find answers to their queries.
The use of Deskhero's AI capabilities has led to a significant reduction in the number of unresolved tickets, improved customer satisfaction, and increased operational efficiency at PrintMaster.
How does Deskhero's AI enhance the customer support at PrintMaster?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results. This leads to faster resolution of queries and improved customer experience.
How does Deskhero's AI help the support team at PrintMaster?
Deskhero's AI suggests solutions based on similar past issues, reducing the time taken to train new team members and improving the overall efficiency of the support team.
How does Deskhero's AI contribute to the knowledge base at PrintMaster?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, making it easier for customers to find answers to their queries.
* This article provides an example of how a fictive company in the Business Card and Letterhead Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
