InkCraft's helpdesk team deals with a variety of issues ranging from technical problems to queries about their services. With Deskhero, they have been able to automate the ticket management process using AI. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies and enhance search results.
The AI capabilities also help in categorizing and prioritizing the tickets, ensuring that critical issues are addressed promptly. This has led to a significant reduction in the resolution time and has improved the customer experience.
Deskhero's AI also assists the helpdesk team by suggesting solutions based on similar past issues. This not only reduces the time taken to resolve issues but also improves the efficiency of the team.
Moreover, the AI capabilities have been instrumental in building a comprehensive knowledge base. The AI can generate articles from word, powerpoint, pdf files, making it easier for customers to find answers to their queries.
The implementation of Deskhero's AI capabilities has resulted in a drastic reduction in the number of unresolved tickets, improved customer satisfaction, and increased operational efficiency at InkCraft.
How does Deskhero's AI enhance the helpdesk services at InkCraft?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies and enhance search results. It also helps in categorizing and prioritizing the tickets, leading to faster resolution of issues.
How does Deskhero's AI assist the helpdesk team at InkCraft?
Deskhero's AI suggests solutions based on similar past issues, reducing the time taken to resolve issues and improving the efficiency of the team.
How does Deskhero's AI contribute to the knowledge base at InkCraft?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, making it easier for customers to find answers to their queries.
* This article provides an example of how a fictive company in the Business Card and Letterhead Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
