InsurePlus uses Deskhero's AI capabilities to manage and prioritize incoming tickets. The AI system analyzes the content of each ticket, categorizes it based on urgency and topic, and routes it to the most appropriate support agent. This has significantly reduced response times and improved the efficiency of the support team.
The AI also generates suggested replies based on previous tickets and knowledge base articles. This not only speeds up the response process but also ensures that the information provided is accurate and consistent. As a result, InsurePlus has seen a significant improvement in customer satisfaction ratings.
InsurePlus has also utilized Deskhero's AI to enhance their search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI provides more relevant and comprehensive search results. This has made it easier for both customers and support agents to find the information they need.
With Deskhero's custom fields and structured data lists, InsurePlus has been able to create a more personalized and efficient support experience. They can now track specific details about each customer and their interactions, which allows them to provide more tailored support and solutions.
Finally, InsurePlus uses Deskhero's REST API to integrate the platform with their existing systems and processes. This seamless integration has further streamlined their operations and improved their overall efficiency.
How does Deskhero's AI prioritize tickets?
Deskhero's AI analyzes the content of each ticket, categorizes it based on urgency and topic, and routes it to the most appropriate support agent.
How does Deskhero's AI enhance search results?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero's AI provides more relevant and comprehensive search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems and processes.
* This article provides an example of how a fictive company in the Business/Commercial Insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
