BizGrowth Advisors uses Deskhero's AI capabilities to generate embeddings from their extensive knowledge base, which includes various strategy documents, case studies, and presentations. These embeddings are used to find relevant content for client queries, ensuring that the responses are accurate and tailored to the client's needs.
The firm also uses Deskhero's AI-powered ticket management system to efficiently handle client queries. The system categorizes and prioritizes tickets based on their content, ensuring that urgent issues are addressed promptly. This feature has significantly improved the firm's response times and client satisfaction rates.
Additionally, BizGrowth uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI system automatically scrapes new information from specified websites and integrates it into the knowledge base. This ensures that the firm's consultants always have access to the latest information and trends in business growth strategies.
Deskhero's AI capabilities also come in handy in generating suggested replies for client queries. These suggestions are based on previous tickets and the firm's knowledge base, ensuring that they are both accurate and relevant. This feature not only improves the efficiency of the firm's consultants but also enhances the quality of their responses.
In conclusion, Deskhero's advanced AI capabilities have enabled BizGrowth Advisors to provide a superior client interaction experience. The platform has made their customer support more efficient, responsive, and personalized.
How does Deskhero's AI system enhance the client interaction experience?
Deskhero's AI system enhances the client interaction experience by providing prompt, accurate, and personalized responses to client queries. It does this by generating embeddings from the firm's knowledge base to find relevant content for queries, categorizing and prioritizing tickets, and generating suggested replies based on previous tickets and the knowledge base.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses an AI-powered website scraping feature to automatically scrape new information from specified websites and integrate it into the knowledge base. This ensures that the firm's consultants always have access to the latest information and trends.
How does Deskhero ensure the relevance and accuracy of suggested replies?
Deskhero's AI system generates suggested replies based on previous tickets and the firm's knowledge base. This ensures that the suggestions are both accurate and relevant to the query.
* This article provides an example of how a fictive company in the Business Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
