StratEdge Consulting has a vast knowledge base, including numerous articles, presentations, and policy documents. They use Deskhero's AI capabilities to generate embeddings from these documents, which are then used to find relevant content for client queries. This system significantly reduces the time spent by support staff on searching for information, allowing them to focus more on providing solutions.
Deskhero's AI-powered ticket management system is another game-changer for StratEdge. The system uses AI to categorize and prioritize tickets based on their content, ensuring that urgent and complex issues are addressed promptly. This feature has significantly improved the firm's response times and client satisfaction rates.
The firm also uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI system automatically scrapes new information from specified websites and integrates it into the knowledge base. This ensures that the firm's support staff always has access to the latest information.
Finally, StratEdge uses Deskhero's AI capabilities to generate suggested replies for client queries. These suggestions are based on previous tickets and the firm's knowledge base, ensuring that they are both accurate and relevant. This feature not only improves the efficiency of the firm's support staff but also enhances the quality of their responses.
Overall, Deskhero's advanced AI capabilities have transformed StratEdge's client support services, making them more efficient, responsive, and effective.
How does Deskhero's AI system improve response times?
Deskhero's AI system improves response times by automatically categorizing and prioritizing tickets based on their content. This ensures that urgent and complex issues are addressed promptly. Additionally, the system generates suggested replies for queries, reducing the time support staff spend on crafting responses.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses an AI-powered website scraping feature to automatically scrape new information from specified websites and integrate it into the knowledge base. This ensures that the support staff always has access to the latest information.
How does Deskhero ensure the relevance and accuracy of suggested replies?
Deskhero's AI system generates suggested replies based on previous tickets and the firm's knowledge base. This ensures that the suggestions are both accurate and relevant to the query.
* This article provides an example of how a fictive company in the Business Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
