Strategix Consulting has a vast knowledge base of articles, presentations, and manuals. With Deskhero's advanced AI capabilities, they can automatically generate knowledge base articles from these resources. This saves time and ensures that all relevant information is easily accessible to their support team.
The AI also enhances the search function on their support platform. By leveraging OpenAI embeddings from previous tickets and uploaded files, the AI provides more accurate search results. This allows the support team to find relevant information quickly and efficiently.
With Deskhero, Strategix Consulting can also automate ticket management. The AI analyses incoming tickets and suggests replies based on previous tickets and knowledge base articles. This reduces the time taken to respond to tickets and improves customer satisfaction.
In addition, Strategix Consulting uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes their website for new information and updates the knowledge base accordingly.
Finally, Strategix Consulting uses Deskhero's REST API to integrate the platform with their existing systems. This ensures seamless data flow and enhances their overall operational efficiency.
How does Deskhero's AI enhance the search function?
Deskhero's AI leverages OpenAI embeddings from previous tickets and uploaded files to provide more accurate search results. This allows the support team to find relevant information quickly and efficiently.
How does Deskhero's AI automate ticket management?
The AI analyses incoming tickets and suggests replies based on previous tickets and knowledge base articles. This reduces the time taken to respond to tickets and improves customer satisfaction.
How does Deskhero's website scraping feature work?
The AI scrapes the company's website for new information and updates the knowledge base accordingly. This ensures that the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Business Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
