CargoHub, dealing with a diverse range of delivery services, had a vast amount of information that needed to be organized and made accessible for their customer support team. They needed a solution that could efficiently manage their knowledge base.
With Deskhero, CargoHub was able to leverage the platform's AI capabilities to automatically generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This significantly reduced the time and effort required to maintain the knowledge base.
The AI also used OpenAI Embeddings from various sources to enhance the search results, making it easier for the support team to find relevant information. This greatly improved the efficiency of the customer support process.
Furthermore, the AI-generated suggested replies based on the knowledge base, enabling the support team to provide quick and accurate responses to customer queries.
Overall, Deskhero's AI capabilities significantly improved the efficiency of CargoHub's customer support, leading to higher customer satisfaction.
How did Deskhero's AI capabilities enhance CargoHub's knowledge base?
Deskhero's AI capabilities were used to automatically generate knowledge base articles from various sources, significantly reducing the time and effort required to maintain the knowledge base.
How did Deskhero's AI improve the efficiency of CargoHub's customer support?
The AI enhanced the search results and generated suggested replies based on the knowledge base, making it easier for the support team to find relevant information and provide quick and accurate responses.
What was the impact of Deskhero's AI capabilities on CargoHub's customer satisfaction?
The improved efficiency of the customer support process led to higher customer satisfaction.
* This article provides an example of how a fictive company in the Business Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
