SwiftParcel, with its expanding customer base, was struggling to manage the increasing volume of customer queries and complaints. They needed a solution that could not only handle the growing ticket volume but also provide quick and accurate responses.
By implementing Deskhero, SwiftParcel was able to utilize the platform's advanced AI capabilities to automate their customer support. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
This significantly reduced the time taken to respond to customer queries, as the AI was able to instantly provide relevant information. It also improved the accuracy of responses by ensuring that the information provided was up-to-date and relevant to the customer's query.
Furthermore, Deskhero's comprehensive search bar enhanced by AI capabilities allowed SwiftParcel's support team to quickly find relevant information, further speeding up response times.
Overall, Deskhero's AI capabilities enabled SwiftParcel to significantly improve their customer support, leading to increased customer satisfaction and loyalty.
How did Deskhero's AI capabilities improve SwiftParcel's response times?
Deskhero's AI capabilities leveraged OpenAI Embeddings from various sources to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How did Deskhero's AI enhance the accuracy of SwiftParcel's customer support responses?
The AI ensured that the information provided in responses was up-to-date and relevant to the customer's query, thereby improving the accuracy of responses.
How did Deskhero's AI-enhanced search bar benefit SwiftParcel?
The AI-enhanced search bar allowed SwiftParcel's support team to quickly find relevant information, further speeding up response times.
* This article provides an example of how a fictive company in the Business Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
