InnovateCapital BDC uses Deskhero's structured data lists and custom fields to effectively manage their extensive client database. The custom email domains feature allows them to maintain a unified brand presence in their client communications.
With the user groups feature, InnovateCapital BDC can categorize their clients based on various factors such as investment scale, industry, and region. This categorization assists in providing customized support to each user group.
InnovateCapital BDC utilizes Deskhero's tickets management feature to proficiently handle client queries and complaints. The kanban board provides a visual depiction of the status of each ticket, aiding in progress tracking and bottleneck detection.
InnovateCapital BDC leverages Deskhero's knowledge base feature to provide self-help options to their clients. The AI capabilities of Deskhero generate knowledge base articles from word, powerpoint, pdf files, and scraped website data, reducing the manual effort required to create these articles.
Finally, the advanced AI capabilities of Deskhero have greatly improved the quality of customer support at InnovateCapital BDC. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, enhancing the speed and accuracy of responses.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, enhancing the speed and accuracy of responses.
How does the kanban board help in managing tickets?
The kanban board provides a visual depiction of the status of each ticket. This aids in progress tracking and bottleneck detection in the customer support process.
How does Deskhero generate knowledge base articles?
Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files, and scraped website data. This reduces the manual effort required to create these articles.
* This article provides an example of how a fictive company in the Business Development Companies (BDCs) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
