GrowthPioneer BDC uses Deskhero's structured data lists and custom fields to manage their vast customer database. The custom email domains feature allows them to maintain a professional image in their communication with clients.
With the user groups feature, GrowthPioneer BDC is able to categorize their customers based on various factors such as investment size, industry, and location. This helps in providing personalized support to each user group.
The tickets management feature of Deskhero has made it easy for GrowthPioneer BDC to handle customer queries and complaints. The kanban board provides a visual representation of the status of each ticket, making it easier to track progress and identify bottlenecks.
GrowthPioneer BDC leverages Deskhero's knowledge base feature to provide self-help options to their customers. The AI capabilities of Deskhero generate knowledge base articles from word, powerpoint, pdf files, and scraped website data, reducing the manual effort required to create these articles.
Finally, the advanced AI capabilities of Deskhero have greatly improved the quality of customer support at GrowthPioneer BDC. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, enhancing the speed and accuracy of responses.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, enhancing the speed and accuracy of responses.
How does the kanban board help in managing tickets?
The kanban board provides a visual representation of the status of each ticket. This makes it easier to track progress and identify bottlenecks in the customer support process.
How does Deskhero generate knowledge base articles?
Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files, and scraped website data. This reduces the manual effort required to create these articles.
* This article provides an example of how a fictive company in the Business Development Companies (BDCs) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
