VentureForge BDC uses Deskhero's structured data lists and custom fields to effectively manage their diverse client base. The custom email domains feature enables them to maintain a consistent brand image in all their client communications.
The user groups feature allows VentureForge BDC to segment their clients based on various criteria such as investment type, sector, and geographical location. This segmentation aids in delivering tailored support to each user group.
VentureForge BDC employs Deskhero's tickets management feature to efficiently handle client inquiries and issues. The kanban board offers a visual overview of each ticket's status, facilitating progress tracking and bottleneck identification.
VentureForge BDC leverages Deskhero's knowledge base feature to offer self-service options to their clients. The AI capabilities of Deskhero generate knowledge base articles from word, powerpoint, pdf files, and scraped website data, minimizing the manual work involved in creating these articles.
Lastly, the advanced AI capabilities of Deskhero have greatly enhanced the quality of helpdesk services at VentureForge BDC. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAIs ChatGPT to generate suggested replies, improving the response time and precision.
How does Deskhero's AI improve helpdesk services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, improving the response time and precision of helpdesk services.
How does the kanban board assist in managing tickets?
The kanban board offers a visual overview of each ticket's status. This facilitates progress tracking and bottleneck identification in the helpdesk process.
How does Deskhero generate knowledge base articles?
Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files, and scraped website data. This minimizes the manual work involved in creating these articles.
* This article provides an example of how a fictive company in the Business Development Companies (BDCs) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
