LetterheadPro frequently receives customer inquiries about their custom letterhead printing services. With Deskhero's advanced AI capabilities, they can quickly and accurately respond to these inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content, which is then used to generate suggested replies.
Deskhero's kanban board feature has also been invaluable for LetterheadPro. It allows them to visually track and manage tickets, improving their workflow and efficiency. The AI-enhanced search results also help them find relevant information faster, further improving their response times.
LetterheadPro uses Deskhero's user groups feature to organize their customer service team. Combined with the AI capabilities, this has resulted in a more efficient and personalized customer service experience.
LetterheadPro also uses Deskhero's REST API to integrate with their existing systems. This seamless integration has further streamlined their customer service process.
Overall, Deskhero's advanced AI capabilities have greatly improved LetterheadPro's customer service, resulting in higher customer satisfaction rates.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing the time spent on each ticket.
How does Deskhero's kanban board improve efficiency?
Deskhero's kanban board allows you to visually track and manage tickets, improving your workflow and efficiency. The AI-enhanced search results also help you find relevant information faster.
Can Deskhero integrate with existing systems?
Yes, Deskhero has a REST API that allows it to integrate seamlessly with existing systems.
* This article provides an example of how a fictive company in the Business Form and Checkbook Printer Customized Letterhead Printer Poster Printer industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
