PrintMaster receives a high volume of customer queries about their custom printing services. Using Deskhero's advanced AI capabilities, they are able to quickly and accurately respond to these queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Deskhero's comprehensive search bar has also been a game-changer for PrintMaster. The AI-enhanced search results allow the customer support team to quickly find relevant information, reducing the time spent on each ticket and increasing customer satisfaction.
The ability to create structured data lists and custom fields in Deskhero has allowed PrintMaster to organize their customer data more effectively. This, combined with the AI capabilities, has resulted in a more personalized and efficient customer support experience.
PrintMaster also uses Deskhero's REST API to integrate with their existing systems. This seamless integration has further streamlined their customer support process.
Overall, Deskhero's advanced AI capabilities have transformed PrintMaster's customer support, making it more efficient and effective.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies and enhance search results, reducing the time spent on each ticket.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to enhance search results. It leverages the same OpenAI Embeddings as the suggested replies to find relevant information quickly and accurately.
Can Deskhero integrate with existing systems?
Yes, Deskhero has a REST API that allows it to integrate seamlessly with existing systems.
* This article provides an example of how a fictive company in the Business Form and Checkbook Printer Customized Letterhead Printer Poster Printer industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
