Insightful Analytics receives hundreds of support tickets daily, ranging from simple queries to complex technical issues. With Deskhero, they can manage these tickets effectively using the kanban board feature. The AI capabilities of Deskhero help in sorting and prioritizing tickets based on urgency and complexity.
The AI also generates suggested replies for each ticket by analyzing previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This significantly reduces the time spent by support agents in crafting responses, leading to faster resolution times.
Deskhero's AI capabilities also enhance the search results within the platform. When a support agent searches for information, the AI uses OpenAI Embeddings to find the most relevant content. This helps agents find the information they need quickly, further improving response times.
Insightful Analytics also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the power of Deskhero's AI across their entire customer support ecosystem.
Overall, Deskhero's advanced AI capabilities have enabled Insightful Analytics to provide faster, more accurate support to their customers, leading to improved customer satisfaction.
How does Deskhero's AI prioritize support tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each ticket and determine its urgency and complexity. It then prioritizes the tickets accordingly.
How does the AI generate suggested replies?
The AI analyzes previous tickets, knowledge base articles, and uploaded files to understand the context of the current ticket. It then generates a suggested reply that is most likely to resolve the issue.
How does Deskhero's AI enhance search results?
When a search is performed, the AI uses OpenAI Embeddings to find the most relevant content. This ensures that the most useful information is presented first, making it easier for support agents to find what they need.
* This article provides an example of how a fictive company in the Business Intelligence Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
