DataWise Solutions handles a large volume of customer inquiries daily. Using Deskhero's structured data lists and user groups, they efficiently categorize and assign these inquiries to the appropriate support agents. The AI capabilities of Deskhero further enhance this process by automatically prioritizing tickets based on their content.
The AI in Deskhero generates suggested replies for each ticket by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This not only speeds up the response time but also ensures consistency and accuracy in the responses.
Deskhero's AI also enhances the platform's search bar. When a support agent performs a search, the AI uses OpenAI Embeddings to find the most relevant content, ensuring that agents can quickly find the information they need to resolve customer inquiries.
DataWise Solutions also uses Deskhero's REST API to integrate the platform with other systems in their tech stack. This allows them to extend the benefits of Deskhero's AI across their entire operation.
By leveraging Deskhero's advanced AI capabilities, DataWise Solutions has been able to significantly improve the efficiency of their helpdesk services, leading to higher customer satisfaction.
How does Deskhero's AI assist in ticket assignment?
Deskhero's AI analyzes the content of each ticket and categorizes it based on its nature and complexity. This helps in assigning the ticket to the most suitable support agent.
How does the AI ensure accuracy in suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the ticket. It then generates a suggested reply that is most likely to address the customer's issue accurately.
How does Deskhero's AI enhance the search functionality?
The AI uses OpenAI Embeddings to analyze the search query and find the most relevant content. This ensures that the most useful information is presented first, making it easier for support agents to find what they need.
* This article provides an example of how a fictive company in the Business Intelligence Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
