ForumSphere is a bustling online platform where business professionals exchange ideas and advice. With such a large and active user base, the company receives a high volume of support requests daily. They used Deskhero's ticket management system to handle these requests, but the sheer volume made it challenging to respond promptly.
To improve their services, ForumSphere implemented Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to user queries.
The AI's ability to enhance search results has also been a game-changer for ForumSphere. The support team can now find relevant information faster, speeding up the resolution process and improving the accuracy of their responses.
Furthermore, the AI's suggested replies have proven to be highly accurate, further improving the quality of the support services. Users have reported higher satisfaction rates, and the support team has been able to handle more tickets in less time.
Overall, Deskhero's AI capabilities have greatly improved ForumSphere's customer support services, enhancing user experience and increasing customer satisfaction rates.
How has Deskhero's AI capabilities improved ForumSphere's response times?
The AI uses OpenAI embeddings to generate suggested replies, significantly reducing the time taken to respond to user queries.
How has Deskhero's AI enhanced the search results?
The AI leverages OpenAI embeddings to enhance search results, allowing the support team to find relevant information faster.
How has Deskhero's AI capabilities affected user satisfaction rates?
The improved response times and the accuracy of the responses, thanks to the AI's suggested replies and enhanced search results, have led to higher user satisfaction rates.
* This article provides an example of how a fictive company in the Business Networks and Forums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
