Strategix Consulting, a leading business planning and consulting firm, was facing challenges in managing the high volume of client queries and support tickets. The company needed a solution that could help them handle this efficiently while maintaining their high standard of client service.
By implementing Deskhero, Strategix Consulting was able to leverage the platform's advanced AI capabilities to manage their support tickets. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This information was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to client queries.
Deskhero's AI also enhanced the search results on Strategix Consulting's helpdesk. By using the same embeddings, it provided more relevant and accurate results to both the support team and clients searching for information. This feature improved the efficiency of the support team and empowered clients to find solutions independently.
The custom fields and structured data lists provided by Deskhero allowed Strategix Consulting to categorize and prioritize their support tickets better. This feature, coupled with the kanban board, gave a clear overview of the support process, making it easier to manage and track progress.
Overall, Deskhero's AI capabilities have transformed Strategix Consulting's client support system, improving efficiency, response times, and client satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero improve the search results on the helpdesk?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It provides more relevant and accurate results to both the support team and clients searching for information.
How does Deskhero help in managing and tracking the support process?
Deskhero provides features like custom fields and structured data lists for better categorization and prioritization of support tickets. It also offers a kanban board for a clear overview of the support process, making it easier to manage and track progress.
* This article provides an example of how a fictive company in the Business Planning and Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
