PlanAhead Enterprises, a renowned business planning and consulting firm, was looking for ways to improve their knowledge base. They wanted to provide their clients with comprehensive and relevant information to help them understand and utilize their services better.
By adopting Deskhero, PlanAhead Enterprises was able to use its advanced AI capabilities to generate knowledge base articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data. This feature allowed them to create a more robust and diverse knowledge base without spending significant time and resources on content creation.
The AI also used OpenAI Embeddings from these sources to enhance the search results on the knowledge base. This ensured that clients found the most relevant and accurate information when they searched for it, improving their experience and reducing the need for further support.
Deskhero's custom email domains and user groups features also helped PlanAhead Enterprises to streamline their communication and collaboration. They were able to create specific user groups for different projects and communicate with them using custom email domains, enhancing their professionalism and brand image.
Overall, Deskhero's AI capabilities have significantly improved PlanAhead Enterprises' knowledge base and client communication, leading to better client satisfaction and reduced support needs.
How does Deskhero's AI help in creating knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources such as Word, PowerPoint, PDF files, and scraped website data. This allows for the creation of a robust and diverse knowledge base without spending significant time and resources on content creation.
How does Deskhero enhance the search results on the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to enhance the search results on the knowledge base. This ensures that clients find the most relevant and accurate information when they search for it.
How does Deskhero help in streamlining communication and collaboration?
Deskhero provides features like custom email domains and user groups. These allow companies to create specific user groups for different projects and communicate with them using custom email domains, enhancing their professionalism and brand image.
* This article provides an example of how a fictive company in the Business Planning and Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
