FutureSight Consulting, a forward-thinking business planning and consulting firm, was struggling with managing their growing volume of support tickets. They needed a solution that could help them handle this efficiently without compromising their service quality.
By implementing Deskhero, FutureSight Consulting was able to leverage the platform's advanced AI capabilities to manage their support tickets. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to client queries.
Deskhero's AI also enhanced the search results on FutureSight Consulting's helpdesk. By using the same embeddings, it provided more relevant and accurate results to both the support team and clients searching for information. This feature improved the efficiency of the support team and empowered clients to find solutions independently.
The REST API provided by Deskhero allowed FutureSight Consulting to integrate the platform with their existing systems, ensuring a seamless workflow. The custom fields and structured data lists also helped them categorize and prioritize their support tickets better, making the support process more manageable.
Overall, Deskhero's AI capabilities have revolutionized FutureSight Consulting's support process, improving efficiency, response times, and client satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero improve the search results on the helpdesk?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It provides more relevant and accurate results to both the support team and clients searching for information.
How does Deskhero help in managing the support process?
Deskhero provides features like custom fields and structured data lists for better categorization and prioritization of support tickets. It also offers a REST API for integration with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Business Planning and Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
