ProcessPioneer Solutions receives numerous customer queries daily. With Deskhero's AI-powered ticket management, the firm can automatically categorize and prioritize these tickets, ensuring that critical issues are addressed promptly and reducing the workload on their support team.
The firm maintains a comprehensive knowledge base consisting of articles, policies, manuals, and presentations. Deskhero's AI capabilities leverage OpenAI Embeddings from this knowledge base to improve search results. This allows the firm's support team to quickly find relevant content and provide accurate solutions to customer queries.
Deskhero's AI capabilities also generate suggested replies based on previous tickets and knowledge base articles. This feature enables the firm's support team to respond to customer queries more efficiently, thereby improving customer satisfaction and reducing response time.
Additionally, ProcessPioneer Solutions uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. This ensures that the firm's support team always has access to the most current and accurate information.
Overall, Deskhero's advanced AI capabilities have enabled ProcessPioneer Solutions to enhance their customer support services, improve response time, and increase customer satisfaction.
How does Deskhero's AI-powered ticket management work?
Deskhero's AI-powered ticket management uses machine learning algorithms to automatically categorize and prioritize tickets based on their urgency and relevance. This reduces manual work and ensures that critical issues are addressed promptly.
How does Deskhero improve search results?
Deskhero uses OpenAI Embeddings from the knowledge base, previous tickets, and uploaded files to improve search results. This allows the support team to quickly find relevant content and provide accurate solutions to customer queries.
How does Deskhero generate suggested replies?
Deskhero uses OpenAI's ChatGPT to generate suggested replies based on previous tickets and knowledge base articles. This enables the support team to respond to customer queries more efficiently.
* This article provides an example of how a fictive company in the Business Process Improvement Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
