EfficiencyEdge deals with a multitude of customer support tickets daily. They needed a solution that could handle this volume efficiently while maintaining high-quality responses. They opted for Deskhero due to its advanced AI capabilities, which revolutionized their ticket management process.
Deskhero's AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly. This significantly reduced the time spent on each ticket, improving the efficiency of the ticket management process.
Additionally, the AI provided suggested replies using OpenAIs ChatGPT, further speeding up the resolution time. This not only improved efficiency but also ensured consistent, high-quality responses, enhancing the customer experience.
The comprehensive search bar powered by AI further enhanced the search results, making it easier for the support team to find relevant information. This reduced the time spent on each ticket and improved the overall efficiency of the ticket management process.
By leveraging Deskhero's advanced AI capabilities, EfficiencyEdge was able to optimize their ticket management process, reduce resolution times, and enhance customer experience.
How did Deskhero's AI capabilities improve EfficiencyEdge's ticket management process?
Deskhero's AI capabilities helped EfficiencyEdge by providing suggested replies and enhancing search results, reducing the time spent on each ticket and improving the efficiency of the ticket management process.
How did Deskhero's AI capabilities reduce EfficiencyEdge's resolution times?
Deskhero's AI capabilities provided suggested replies and enhanced search results, speeding up the resolution time and reducing the overall resolution times.
How did Deskhero's AI capabilities enhance EfficiencyEdge's customer experience?
Deskhero's AI capabilities ensured consistent, high-quality responses, enhancing the customer experience.
* This article provides an example of how a fictive company in the Business process outsourcing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
