ProcessPioneer handles a large volume of customer queries daily. They needed a solution that could manage this efficiently while maintaining high-quality responses. They turned to Deskhero for its advanced AI capabilities, which allowed them to automate the majority of their customer support services.
Using Deskhero's AI, ProcessPioneer was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helped them find relevant content quickly, significantly reducing the time spent on each ticket.
Deskhero's AI also provided suggested replies using OpenAIs ChatGPT, further speeding up the response time. This not only improved efficiency but also ensured consistent, high-quality responses, leading to increased customer satisfaction.
Additionally, the comprehensive search bar powered by AI enhanced the search results, making it easier for the support team to find relevant information. This further reduced the time spent on each ticket and improved the overall efficiency of the support team.
By leveraging Deskhero's advanced AI capabilities, ProcessPioneer was able to streamline their customer support services, improve response times, and increase customer satisfaction.
How did Deskhero's AI capabilities improve ProcessPioneer's response times?
Deskhero's AI capabilities helped ProcessPioneer by providing suggested replies and enhancing search results, reducing the time spent on each ticket and speeding up response times.
How did Deskhero's AI capabilities contribute to customer satisfaction?
Deskhero's AI capabilities ensured consistent, high-quality responses, leading to increased customer satisfaction.
How did Deskhero's AI capabilities enhance the efficiency of ProcessPioneer's support team?
Deskhero's AI capabilities made it easier for the support team to find relevant information, reducing the time spent on each ticket and improving the overall efficiency of the support team.
* This article provides an example of how a fictive company in the Business process outsourcing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
