BizSoft Solutions receives a high volume of customer support tickets daily. The company found it challenging to manage these tickets efficiently and provide timely responses. They turned to Deskhero for its advanced AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
Deskhero's AI capabilities have significantly improved BizSoft's ticket management system. The AI analyses incoming tickets and suggests replies based on the most relevant content from the knowledge base, previous tickets, and other resources. This has reduced the time spent by support agents on each ticket, enabling them to handle more tickets in less time.
The AI also enhances search results, making it easier for support agents to find the information they need to resolve complex issues. This has resulted in faster resolution times and increased customer satisfaction.
Furthermore, Deskhero's AI capabilities have helped BizSoft automate routine tasks. For example, the AI can automatically categorize and assign tickets based on their content, freeing up support agents to focus on more complex tasks.
Overall, Deskhero's AI capabilities have enabled BizSoft Solutions to provide more efficient and effective customer support, leading to happier customers and a more productive support team.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze the content of all available resources, including previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows it to provide more accurate and relevant search results.
Can Deskhero's AI automate routine tasks?
Yes, Deskhero's AI can automate various routine tasks, such as categorizing and assigning tickets based on their content. This allows support agents to focus on more complex tasks.
* This article provides an example of how a fictive company in the Business software publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
