TechPioneer Inc. has an extensive knowledge base that includes articles, manuals, policies, and presentations. Managing this knowledge base and ensuring that support agents can easily find the information they need was a significant challenge. They turned to Deskhero for its advanced AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data.
Deskhero's AI capabilities have significantly improved TechPioneer's knowledge base management. The AI analyses the content of the knowledge base and other resources and uses this information to enhance search results. This makes it easier for support agents to find the information they need to resolve customer issues.
Furthermore, the AI generates suggested replies to tickets based on the most relevant content from the knowledge base and other resources. This not only speeds up response times but also ensures that customers receive accurate and helpful information.
Deskhero's AI can also automatically update the knowledge base based on new information from resolved tickets. This ensures that the knowledge base is always up-to-date and contains the most relevant information.
Overall, Deskhero's AI capabilities have enabled TechPioneer Inc. to manage their knowledge base more effectively and provide better customer support.
How does Deskhero's AI enhance knowledge base management?
Deskhero's AI analyses the content of the knowledge base and other resources and uses this information to enhance search results and generate suggested replies to tickets. It can also automatically update the knowledge base based on new information from resolved tickets.
How does Deskhero's AI improve response times?
Deskhero's AI generates suggested replies to tickets based on the most relevant content from the knowledge base and other resources. This speeds up response times by reducing the time support agents spend on each ticket.
Can Deskhero's AI update the knowledge base automatically?
Yes, Deskhero's AI can automatically update the knowledge base based on new information from resolved tickets. This ensures that the knowledge base is always up-to-date and contains the most relevant information.
* This article provides an example of how a fictive company in the Business software publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
