StratEdge Consulting frequently receives complex queries from clients regarding strategic planning and business transformation. To manage these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and uploaded files to suggest relevant replies, reducing the time spent by support agents on each ticket.
StratEdge also utilizes Deskhero's AI-powered search bar to quickly find relevant content from their extensive knowledge base. This feature uses OpenAI embeddings to enhance search results, making it easier for support agents to provide accurate and timely responses to client queries.
The custom fields feature of Deskhero allows StratEdge to categorize tickets based on the nature of the query, client industry, or other relevant parameters. This structured approach, combined with AI analysis, helps in identifying patterns and trends in client queries, enabling proactive improvements in their consulting services.
Deskhero's website scraping feature is used by StratEdge to keep their knowledge base updated with the latest information from relevant industry websites. The AI capabilities of Deskhero ensure that only relevant content is added to the knowledge base, maintaining its quality and relevance.
Finally, StratEdge uses the REST API of Deskhero to integrate it with their existing CRM and project management systems. This seamless integration ensures that all client interactions are tracked and analyzed, leading to continuous improvement in their customer support services.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to new tickets. This reduces the time spent by support agents on each ticket, improving the overall efficiency of customer support.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI embeddings to enhance search results. It analyzes the search query and finds the most relevant content from the knowledge base, making it easier for support agents to provide accurate responses.
How does Deskhero's website scraping feature help in maintaining the knowledge base?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from relevant industry websites. Its AI capabilities ensure that only relevant content is added, maintaining the quality and relevance of the knowledge base.
* This article provides an example of how a fictive company in the Business strategy consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
