BlueOcean uses Deskhero's AI capabilities to manage the high volume of customer queries they receive daily. The AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest relevant replies, drastically reducing the time taken to resolve each ticket.
The firm also uses Deskhero's custom email domains feature to maintain a professional image in their customer interactions. The AI capabilities of Deskhero ensure that all emails sent from these domains are well-structured and contain relevant information, enhancing the overall customer experience.
BlueOcean's consultants regularly create strategy documents in Word, PowerPoint, and PDF formats. These documents are uploaded to Deskhero, where the AI capabilities generate knowledge base articles from them. This automated process saves time and ensures that the knowledge base is always up-to-date.
The kanban board feature of Deskhero is used by BlueOcean to track the progress of each ticket. The AI capabilities of Deskhero analyze the data from the kanban board to identify bottlenecks and suggest improvements, leading to continuous improvement in their helpdesk services.
Finally, BlueOcean uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage the AI capabilities of Deskhero across their entire customer interaction process, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve the response time of helpdesk services?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to new tickets. This reduces the time taken to resolve each ticket, improving the overall response time of helpdesk services.
How does Deskhero's AI capabilities enhance the customer experience?
Deskhero's AI capabilities ensure that all emails sent from custom email domains are well-structured and contain relevant information. This enhances the overall customer experience by providing accurate and timely responses.
How does Deskhero's AI capabilities contribute to continuous improvement in helpdesk services?
Deskhero's AI capabilities analyze the data from the kanban board to identify bottlenecks and suggest improvements. This leads to continuous improvement in helpdesk services by addressing issues proactively.
* This article provides an example of how a fictive company in the Business strategy consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
