Innovate Strategy Group uses Deskhero's AI capabilities to manage their customer queries efficiently. The AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest relevant replies, reducing the time spent on each ticket and improving customer satisfaction.
The firm uses Deskhero's user groups feature to assign tickets to the most appropriate team or individual. The AI capabilities of Deskhero analyze the nature of each ticket and suggest the best team or individual to handle it, ensuring that tickets are resolved by the most competent person.
Innovate Strategy Group also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry trends and insights. The AI capabilities of Deskhero ensure that only relevant content is added to the knowledge base, maintaining its quality and relevance.
The firm uses Deskhero's custom fields feature to categorize tickets based on various parameters. The AI capabilities of Deskhero analyze these categories to identify patterns and trends, enabling the firm to make proactive improvements in their customer support services.
Finally, Innovate Strategy Group uses the REST API of Deskhero to integrate it with their existing systems. This seamless integration ensures that all customer interactions are tracked and analyzed, leading to continuous improvement in their customer support services.
How does Deskhero's AI capabilities improve ticket resolution times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to new tickets. This reduces the time spent on each ticket, improving the overall ticket resolution time.
How does Deskhero's AI capabilities ensure that tickets are resolved by the most competent person?
Deskhero's AI capabilities analyze the nature of each ticket and suggest the best team or individual to handle it. This ensures that tickets are resolved by the most competent person, improving the quality of customer support.
How does Deskhero's AI capabilities help in making proactive improvements in customer support services?
Deskhero's AI capabilities analyze the categories of tickets to identify patterns and trends. This enables the firm to make proactive improvements in their customer support services by addressing common issues and enhancing their services based on customer feedback.
* This article provides an example of how a fictive company in the Business strategy consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
