Prior to using Deskhero, BizSupportPro was struggling with managing a large volume of customer queries and complaints. The process was time-consuming and often led to delayed responses, negatively impacting customer satisfaction.
With Deskhero, BizSupportPro was able to automate their ticket management process. The platform's AI capabilities analyze incoming tickets and automatically assign them to the appropriate department or individual. This not only speeds up the process but also ensures that each query is handled by the most qualified person.
Deskhero's AI also enhances BizSupportPro's knowledge base. It uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only saves time for the support team but also ensures consistent and accurate responses.
Furthermore, Deskhero's comprehensive search bar powered by AI significantly improves the efficiency of finding relevant information. It provides quick and accurate search results, enabling the support team to provide faster responses.
Overall, Deskhero's AI capabilities have enabled BizSupportPro to significantly improve their customer support efficiency and quality, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI automate the ticket management process?
Deskhero's AI analyzes incoming tickets and automatically assigns them to the appropriate department or individual based on the content of the ticket. This ensures that each query is handled by the most qualified person.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This ensures consistent and accurate responses.
How does Deskhero's AI improve the search function?
Deskhero's AI powers the comprehensive search bar, providing quick and accurate search results. This enables the support team to find relevant information faster and provide quicker responses.
* This article provides an example of how a fictive company in the Business support services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
