Before implementing Deskhero, AdminAid faced challenges in managing customer queries and delivering timely and accurate responses. The manual process was slow and prone to errors, leading to customer dissatisfaction.
Deskhero's AI-powered ticket management system revolutionized AdminAid's customer support process. The AI analyzes incoming tickets and automatically routes them to the right department or individual, reducing response times and improving service quality.
The AI capabilities of Deskhero also enrich AdminAid's knowledge base. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI generates suggested responses, ensuring consistency and accuracy in customer communication.
Additionally, Deskhero's AI-enhanced search bar has significantly improved AdminAid's ability to find relevant information quickly. This has led to faster responses and improved customer satisfaction.
In conclusion, Deskhero's AI capabilities have significantly improved AdminAid's service delivery, operational efficiency, and customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes incoming tickets and automatically routes them to the appropriate department or individual, reducing response times and improving service quality.
How does Deskhero's AI enrich the knowledge base?
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested responses, ensuring consistency and accuracy in customer communication.
How does Deskhero's AI enhance the search function?
Deskhero's AI powers the comprehensive search bar, providing quick and accurate search results. This enables the support team to find relevant information faster and provide quicker responses.
* This article provides an example of how a fictive company in the Business support services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
