InterpretPro Inc. deals with a diverse clientele who have varied queries ranging from service details, pricing, to specific interpreter qualifications. Deskhero's advanced AI capabilities help manage these inquiries effectively by leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI's ability to suggest replies based on the context of the customer's query has significantly reduced the time taken to respond to tickets. This has not only improved customer satisfaction but also allowed the support team to handle a larger volume of queries.
Deskhero's AI also enhances the search results in the knowledge base. This feature has empowered customers to find the information they need independently, leading to a reduction in the number of tickets raised.
InterpretPro also utilizes Deskhero's custom fields and user groups features to categorize tickets based on the nature of the query and the customer's language preference. This has ensured efficient ticket assignment and improved response times.
Through Deskhero's REST API, InterpretPro has been able to integrate the platform with their existing systems, ensuring a seamless workflow and better data management.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the customer's query. It then generates suggested replies using OpenAI's ChatGPT.
How does the AI enhance search results in the knowledge base?
The AI uses OpenAI embeddings to understand the content of the knowledge base and the customer's search query. It then matches the two to provide the most relevant search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Business Translations and Interpretations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
