ValuMax receives numerous client inquiries daily about the valuation process, methodologies, and specific case-related questions. By leveraging Deskhero's AI capabilities, ValuMax has been able to automate responses to common queries, thereby reducing the workload on their support team.
The AI feature uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to generate suggested replies. This has significantly improved the quality and relevance of responses provided to clients.
Deskhero's website scraping feature has also proved beneficial for ValuMax. The AI scrapes data from ValuMax's website and uses it to enhance search results and provide more comprehensive responses to client queries.
Furthermore, the AI-powered comprehensive search bar allows the support team to find relevant information quickly when dealing with complex or unique client queries. This has resulted in faster response times and increased client satisfaction.
Finally, the REST API provided by Deskhero allows ValuMax to integrate the platform with their existing systems, making the transition smooth and efficient.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are accurate and relevant to the client's query.
What is the benefit of the website scraping feature?
The website scraping feature enhances the AI's ability to provide comprehensive responses by using data from the company's website. It also improves the search results, making it easier to find relevant information.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Business Valuations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
