ValueSight deals with a diverse range of clients, each with unique queries and concerns. Deskhero's AI capabilities have enabled ValueSight to handle this diversity efficiently by providing automated responses to common queries.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are tailored to the client's specific query, improving client satisfaction.
Deskhero's website scraping feature has been particularly useful for ValueSight. The AI uses data from the company's website to enhance search results and provide more comprehensive responses to client queries.
The AI-powered comprehensive search bar has also improved the efficiency of ValueSight's support team. They can now find relevant information quickly, resulting in faster response times.
Lastly, the REST API provided by Deskhero has allowed ValueSight to integrate the platform with their existing systems, ensuring a seamless transition.
How does Deskhero's AI handle diverse client queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are tailored to the client's specific query.
What is the benefit of the website scraping feature?
The website scraping feature enhances the AI's ability to provide comprehensive responses by using data from the company's website. It also improves the search results, making it easier to find relevant information.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Business Valuations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
