PinnacleValuations handles a high volume of client queries daily. Deskhero's AI capabilities have helped automate responses to common queries, reducing the workload on their support team and improving response times.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has greatly improved the relevance and accuracy of responses provided to clients.
Deskhero's website scraping feature has also been invaluable for PinnacleValuations. The AI uses data from the company's website to enhance search results and provide more comprehensive responses to client queries.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly when dealing with complex or unique client queries. This has resulted in faster response times and increased client satisfaction.
Additionally, the REST API provided by Deskhero has allowed PinnacleValuations to integrate the platform with their existing systems, ensuring a smooth transition.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This automation reduces the workload on the support team and improves response times.
What is the benefit of the website scraping feature?
The website scraping feature enhances the AI's ability to provide comprehensive responses by using data from the company's website. It also improves the search results, making it easier to find relevant information.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Business Valuations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
