Quality Quarters receives a plethora of customer inquiries and feedback daily. With Deskhero's AI, they can effectively manage these tickets, categorizing them based on content and priority. The AI also suggests replies, expediting response times and improving customer satisfaction.
The company uses the platform's user groups and custom email domains for efficient communication. The Kanban board feature enables teams to track tasks and projects, while the structured data lists and custom fields keep information organized.
Quality Quarters has a rich knowledge base, including product manuals, safety guidelines, and training materials. Deskhero's AI can generate articles from these documents, creating a searchable database for both employees and customers. The AI also enhances search results, making it easier to find relevant information.
Deskhero's website scraping feature is used to monitor competitor activities and industry updates. This data is then analyzed by the AI, providing valuable insights for strategic planning.
By integrating Deskhero's REST API with their existing systems, Quality Quarters has created a unified solution for customer support and knowledge management. The AI capabilities have not only improved efficiency but also enhanced the quality of service provided to customers.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other data to understand the context of search queries. It then enhances search results by prioritizing the most relevant content.
Can Deskhero's AI analyze website scraped data?
Yes, Deskhero's AI can analyze data collected through website scraping to provide insights about competitors and industry trends.
What kind of documents can be converted into knowledge base articles?
Deskhero's AI can convert Word, PowerPoint, PDF files, and scraped website data into searchable knowledge base articles.
* This article provides an example of how a fictive company in the Butchering and Slicing of Meat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
