PrimeCut Meats receives numerous customer inquiries daily about their products, ranging from quality assurance to delivery timelines. With Deskhero's AI capabilities, they can efficiently manage these tickets, automatically categorizing them based on content and urgency. The AI also suggests replies based on previous tickets and knowledge base articles, significantly reducing response times.
The company also uses the platform for internal communication and collaboration. The Kanban board feature allows teams to track tasks and projects, while user groups enable department-specific communication. The custom fields and structured data lists help keep information organized and easily accessible.
PrimeCut Meats has a vast knowledge base, including product manuals, safety guidelines, and training materials. Deskhero's AI can generate articles from these documents, creating a searchable database for both employees and customers. The AI also enhances search results, making it easier to find relevant information.
Deskhero's website scraping feature is used to monitor competitor pricing and industry news. This data is then analyzed by the AI, providing valuable insights for strategic decision-making.
With Deskhero's REST API, PrimeCut Meats has integrated the platform with their existing systems, creating a unified solution for customer support and knowledge management. The AI capabilities have not only improved efficiency but also enhanced the quality of service provided to customers.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other data to understand the content and urgency of incoming tickets. It then categorizes them accordingly.
Can Deskhero's AI generate knowledge base articles from any document?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
What kind of data can Deskhero's website scraping feature collect?
Deskhero's website scraping feature can collect any publicly available data from websites, including text, images, and pricing information.
* This article provides an example of how a fictive company in the Butchering and Slicing of Meat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
