Butcher's Best deals with a high volume of customer queries and complaints daily. Deskhero's AI-powered ticket management system helps them handle this load effectively. The AI analyzes incoming tickets and suggests replies based on similar past tickets and knowledge base articles, significantly reducing response time.
The company uses the platform's custom email domains and user groups for internal and external communication. The structured data lists and custom fields help in organizing information and ensuring seamless communication across different departments.
Butcher's Best has a comprehensive knowledge base, including product details, safety protocols, and training materials. Deskhero's AI can convert these documents into searchable knowledge base articles, making it easier for employees and customers to find relevant information.
Deskhero's website scraping feature is used to gather data about competitors and market trends. The AI analyzes this data and provides actionable insights, helping Butcher's Best stay ahead in the competitive meat supply industry.
Through Deskhero's REST API, the company has integrated the platform with their existing infrastructure, creating a unified solution for customer support and competitive analysis. The advanced AI capabilities have improved efficiency and service quality.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other data to understand the context of incoming tickets. It then generates suggested replies based on this understanding.
Can Deskhero's AI analyze website scraped data?
Yes, Deskhero's AI can analyze data collected through website scraping to provide insights about competitors and market trends.
What kind of documents can be converted into knowledge base articles?
Deskhero's AI can convert Word, PowerPoint, PDF files, and scraped website data into searchable knowledge base articles.
* This article provides an example of how a fictive company in the Butchering and Slicing of Meat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
