Seafood Supreme receives a high volume of customer queries daily, ranging from product availability to preparation tips. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero help in suggesting replies based on previous tickets and knowledge base articles, reducing the time spent by customer service agents on each ticket.
With Deskhero, Seafood Supreme has been able to create a comprehensive knowledge base using the platform's feature of generating articles from Word, PowerPoint, and PDF files. This knowledge base is continuously enriched by the AI, which scrapes data from the company's website and uploaded files like policies, manuals, and presentations.
The advanced search bar powered by OpenAI Embeddings helps customers find relevant information quickly. Whether they're looking for a specific type of seafood or need help with preparation, the AI-enhanced search delivers accurate results in seconds.
Seafood Supreme also leverages Deskhero's custom fields and user groups features to categorize customer queries and assign them to the right teams. This ensures that every query is handled by the most qualified person, improving the quality of responses.
Overall, Deskhero's advanced AI capabilities have enabled Seafood Supreme to provide faster, more accurate customer support, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search work?
The search bar uses OpenAI embeddings to deliver accurate results based on the search query. It considers data from tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero improve the quality of customer support responses?
Deskhero improves response quality by suggesting replies based on a vast array of data sources and ensuring that queries are assigned to the most qualified person using custom fields and user groups.
* This article provides an example of how a fictive company in the Butchers and fishmongers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
