Fresh Catch Fishmongers deals with a large number of customer inquiries every day, from product availability to seafood preparation tips. They utilize Deskhero's ticket management system to manage these inquiries efficiently. Deskhero's AI capabilities assist in suggesting replies based on previous tickets and knowledge base articles, drastically cutting down the time customer service agents spend on each ticket.
Through Deskhero, Fresh Catch Fishmongers has built a comprehensive knowledge base by generating articles from Word, PowerPoint, and PDF files. The AI continually enriches this knowledge base by scraping data from the company's website and uploaded files like policies, manuals, and presentations.
The advanced search bar, powered by OpenAI Embeddings, enables customers to find pertinent information quickly. Whether they're searching for a specific type of seafood or need help with its preparation, the AI-enhanced search delivers accurate results promptly.
Fresh Catch Fishmongers also employs Deskhero's custom fields and user groups features to categorize customer queries and assign them to the appropriate teams. This ensures that every query is handled by the most qualified person, enhancing the quality of responses.
In summary, Deskhero's advanced AI capabilities have empowered Fresh Catch Fishmongers to provide quicker, more accurate customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search work?
The search bar uses OpenAI embeddings to deliver accurate results based on the search query. It considers data from tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero improve the quality of customer support responses?
Deskhero improves response quality by suggesting replies based on a vast array of data sources and ensuring that queries are assigned to the most qualified person using custom fields and user groups.
* This article provides an example of how a fictive company in the Butchers and fishmongers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
