Butcher's Best receives numerous customer inquiries daily about product availability, cooking methods, and more. They use Deskhero's ticket management system to handle these inquiries effectively. The AI capabilities of Deskhero suggest replies based on previous tickets and knowledge base articles, significantly reducing the time customer service agents spend on each ticket.
Using Deskhero, Butcher's Best has created a detailed knowledge base by generating articles from Word, PowerPoint, and PDF files. The AI enriches this knowledge base by scraping data from the company's website and uploaded files like policies, manuals, and presentations.
The advanced search bar powered by OpenAI Embeddings allows customers to find relevant information swiftly. Whether they're looking for a specific cut of meat or need help with cooking, the AI-enhanced search delivers precise results in an instant.
Butcher's Best also uses Deskhero's custom fields and user groups features to categorize customer queries and assign them to the right teams. This ensures that every query is handled by the most qualified person, improving the quality of responses.
In conclusion, Deskhero's advanced AI capabilities have allowed Butcher's Best to provide faster, more accurate customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search work?
The search bar uses OpenAI embeddings to deliver accurate results based on the search query. It considers data from tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero improve the quality of customer support responses?
Deskhero improves response quality by suggesting replies based on a wide range of data sources and ensuring that queries are assigned to the most qualified person using custom fields and user groups.
* This article provides an example of how a fictive company in the Butchers and fishmongers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
