Golden Churn Dairy has a large customer base with diverse queries ranging from product details, nutritional information, to distribution queries. Handling these queries manually was a daunting task. With Deskhero, they were able to automate their customer interaction, enhancing efficiency and customer satisfaction.
Deskhero's AI capabilities utilize OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content. The AI then suggests replies based on this information, reducing the time taken to respond to customer queries.
The comprehensive search bar powered by AI has simplified the task of finding specific information. The AI enhances search results by prioritizing the most relevant content, saving valuable time for the support team.
Deskhero's AI capabilities also generate knowledge base articles from various file formats. This has not only saved time but also ensured that the information provided to customers is accurate and current.
Overall, Deskhero's advanced AI capabilities have significantly enhanced Golden Churn Dairy's customer interaction and support services, making them more efficient and customer-friendly.
How has Deskhero enhanced customer interaction at Golden Churn Dairy?
Deskhero's AI capabilities automate the customer interaction process by suggesting replies based on previous tickets and other resources. This reduces the time taken to respond to customer queries and enhances customer satisfaction.
How does Deskhero's AI prioritize search results?
Deskhero's AI prioritizes search results by providing the most relevant content first, based on OpenAI Embeddings from various sources. This simplifies the task of finding specific information.
How does Deskhero ensure the accuracy of the information provided to customers?
Deskhero's AI capabilities generate knowledge base articles from various file formats, ensuring that the information provided to customers is accurate and current.
* This article provides an example of how a fictive company in the Butter Making industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
