Creamy Delights receives a multitude of customer queries and complaints daily. Managing these manually was proving to be a challenge. With Deskhero, they were able to automate their helpdesk services, improving efficiency and customer satisfaction.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content. The AI then suggests replies based on this information, drastically reducing the time taken to resolve customer issues.
The comprehensive search bar powered by AI has made it easier for the helpdesk team to find specific information within seconds. The AI also enhances search results by providing the most relevant content first, reducing the time spent on searching for information.
Deskhero's AI capabilities have also been used to generate knowledge base articles from word, powerpoint, and pdf files. This has not only saved time but also ensured that the information is accurate and up-to-date.
Overall, Deskhero's advanced AI capabilities have optimized Creamy Delights' helpdesk services, making them more efficient and effective.
How has Deskhero improved the efficiency of helpdesk services at Creamy Delights?
Deskhero's AI capabilities automate the helpdesk services by suggesting replies based on previous tickets and other resources. This reduces the time taken to resolve customer issues and improves efficiency.
How does Deskhero's AI enhance search results?
The AI enhances search results by providing the most relevant content first, based on OpenAI Embeddings from various sources. This makes it easier for the helpdesk team to find specific information quickly.
How does Deskhero generate knowledge base articles?
Deskhero's AI capabilities can generate knowledge base articles from word, powerpoint, and pdf files. This ensures that the information is accurate and up-to-date.
* This article provides an example of how a fictive company in the Butter Making industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
