Butterfly Creameries receives hundreds of customer queries daily regarding their product range, usage instructions, and distribution channels. Managing these queries manually was proving to be time-consuming and inefficient. With Deskhero, they were able to automate their ticket management system, significantly reducing response times and improving customer satisfaction.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature has been instrumental in helping Butterfly Creameries' support team find relevant content quickly and efficiently. The AI suggests replies based on this information, further speeding up the process.
The comprehensive search bar powered by AI has made it easier for the support team to find specific information within seconds. The AI also enhances search results by providing the most relevant content first, reducing the time spent on searching for information.
Deskhero's AI capabilities have also been used to generate knowledge base articles from word, powerpoint, and pdf files. This has not only saved time but also ensured that the information is accurate and up-to-date.
Overall, Deskhero's advanced AI capabilities have revolutionized Butterfly Creameries' customer support and helpdesk services, making them more efficient and effective.
How has Deskhero improved response times?
Deskhero's AI capabilities automate the ticket management system, suggesting replies based on previous tickets and other resources. This reduces the time spent on finding relevant information and formulating responses.
How does Deskhero's AI enhance search results?
The AI enhances search results by providing the most relevant content first, based on OpenAI Embeddings from various sources. This makes it easier for the support team to find specific information quickly.
How does Deskhero generate knowledge base articles?
Deskhero's AI capabilities can generate knowledge base articles from word, powerpoint, and pdf files. This ensures that the information is accurate and up-to-date.
* This article provides an example of how a fictive company in the Butter Making industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
