Creamy Delight deals with a large volume of customer queries every day. To manage these effectively, the company uses Deskhero's ticket management system. The system uses OpenAI embeddings to understand the context of each ticket, enabling efficient categorization and prioritization.
The company has a comprehensive knowledge base created using Deskhero's feature that generates articles from word, powerpoint, pdf files, and scraped website data. This serves as a valuable resource for customer support agents when dealing with complex queries.
Deskhero's advanced AI capabilities are used to enhance the search results within the knowledge base. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, the platform can provide more relevant search results, saving agents' time in finding the required information.
Moreover, Creamy Delight uses the AI capabilities to generate automated responses for customer queries. This not only accelerates the response time but also ensures uniformity in the responses given by different agents.
In conclusion, Deskhero's advanced AI capabilities have enabled Creamy Delight to enhance their customer support services, improve response times, and boost customer satisfaction.
How does Deskhero's ticket management system assist Creamy Delight?
Deskhero's ticket management system assists Creamy Delight by accurately categorizing and prioritizing customer queries using OpenAI embeddings. This enables the company to manage queries more efficiently.
How does Deskhero improve the search results within the knowledge base?
Deskhero improves the search results within the knowledge base by leveraging OpenAI embeddings from previous tickets and knowledge base articles. This allows the platform to provide more relevant search results, saving agents' time in finding the required information.
How does Deskhero generate automated responses for customer queries?
Deskhero generates automated responses for customer queries by leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This not only accelerates the response time but also ensures uniformity in the responses given by different agents.
* This article provides an example of how a fictive company in the Butter industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
