Golden Churn handles numerous customer queries daily. To manage these effectively, the company uses Deskhero's ticket management system. The system uses OpenAI embeddings to comprehend the context of each ticket, facilitating efficient categorization and prioritization.
The company utilizes Deskhero's knowledge base feature, which generates articles from word, powerpoint, pdf files, and scraped website data. This provides a rich reference for customer support agents when handling intricate queries.
Deskhero's advanced AI capabilities are employed to refine the search results within the knowledge base. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, the platform can provide more pertinent search results, reducing the time spent by agents on finding information.
Additionally, Golden Churn uses the AI capabilities to generate suggested replies for customer queries. This not only quickens the response time but also ensures consistency in the responses provided by different agents.
Overall, Deskhero's advanced AI capabilities have empowered Golden Churn to improve their customer support operations, enhance response times, and increase customer satisfaction.
How does Deskhero's ticket management system benefit Golden Churn?
Deskhero's ticket management system benefits Golden Churn by accurately categorizing and prioritizing customer queries using OpenAI embeddings. This enables the company to manage queries more efficiently.
How does Deskhero refine the search results within the knowledge base?
Deskhero refines the search results within the knowledge base by leveraging OpenAI embeddings from previous tickets and knowledge base articles. This allows the platform to provide more pertinent search results, reducing the time spent by agents on finding information.
How does Deskhero generate suggested replies for customer queries?
Deskhero generates suggested replies for customer queries by leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This not only quickens the response time but also ensures consistency in the responses provided by different agents.
* This article provides an example of how a fictive company in the Butter industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
