Butterfly Dairy receives hundreds of customer queries daily, ranging from product inquiries to complaints. The company uses Deskhero's ticket management system to efficiently categorize and handle these queries. The system uses OpenAI embeddings to understand the context of each ticket, allowing for accurate categorization and prioritization.
The company also leverages Deskhero's knowledge base feature, which is populated with articles generated from word, powerpoint, pdf files, and scraped website data. This provides a rich resource for customer support agents to refer to when handling complex queries.
Deskhero's advanced AI capabilities are used to enhance the search results within the knowledge base. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, the platform can provide more relevant search results, reducing the time spent by agents on finding information.
Furthermore, Butterfly Dairy uses the AI capabilities to generate suggested replies for customer queries. This not only speeds up the response time but also ensures consistency in the responses provided by different agents.
Overall, Deskhero's advanced AI capabilities have enabled Butterfly Dairy to streamline their customer support operations, improve response times, and enhance customer satisfaction.
How does Deskhero's ticket management system help Butterfly Dairy?
Deskhero's ticket management system helps Butterfly Dairy by accurately categorizing and prioritizing customer queries using OpenAI embeddings. This allows the company to handle queries more efficiently.
How does Deskhero enhance the search results within the knowledge base?
Deskhero enhances the search results within the knowledge base by leveraging OpenAI embeddings from previous tickets and knowledge base articles. This allows the platform to provide more relevant search results, reducing the time spent by agents on finding information.
How does Deskhero generate suggested replies for customer queries?
Deskhero generates suggested replies for customer queries by leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This not only speeds up the response time but also ensures consistency in the responses provided by different agents.
* This article provides an example of how a fictive company in the Butter industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
