MilkyMeadows receives a wide variety of customer queries and complaints. Prioritizing and managing these manually was challenging and inefficient. With Deskhero, they could automate ticket management and use custom fields to categorize and prioritize tickets effectively.
Deskhero's advanced AI capabilities provided MilkyMeadows with valuable insights. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the platform could find relevant content and generate suggested replies. This not only improved the quality of customer support but also provided insights into common customer issues and concerns.
The kanban board feature of Deskhero allowed MilkyMeadows to visualize their workflow and track the progress of each ticket. This helped in better resource allocation and improved the overall efficiency of their customer support services.
Deskhero's REST API enabled MilkyMeadows to integrate the platform with their existing systems, ensuring a smooth transition and minimizing disruptions.
Overall, Deskhero's AI capabilities have significantly improved MilkyMeadows' customer support, providing valuable insights and driving operational efficiency.
How has Deskhero improved MilkyMeadows' ticket management?
Deskhero has automated ticket management and provided custom fields to categorize and prioritize tickets effectively, thereby improving MilkyMeadows' ticket management.
What insights does Deskhero provide?
Deskhero provides insights into common customer issues and concerns by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
How has Deskhero improved MilkyMeadows' operational efficiency?
By providing valuable insights, automating ticket management, and improving the quality of customer support, Deskhero has significantly improved MilkyMeadows' operational efficiency.
* This article provides an example of how a fictive company in the Buttermilk production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
