CreamyCascade has a comprehensive knowledge base consisting of articles, policies, manuals, and presentations. Managing this information and making it easily accessible was a challenge. With Deskhero, they could structure their data lists and generate knowledge base articles from various file formats.
Deskhero's AI capabilities enhanced CreamyCascade's knowledge base by leveraging OpenAI Embeddings from uploaded files and scraped website data. This allowed the platform to find relevant content and generate suggested replies, improving the quality of customer support.
The comprehensive search bar feature of Deskhero made it easy for CreamyCascade's support team to find the information they needed. This reduced the time taken to resolve customer queries and improved the overall efficiency of their support services.
Deskhero's REST API allowed CreamyCascade to integrate the platform with their existing systems, ensuring a smooth transition and minimizing disruptions.
Overall, Deskhero's AI capabilities have significantly improved CreamyCascade's knowledge base management, leading to better customer support and increased operational efficiency.
How has Deskhero improved CreamyCascade's knowledge base management?
Deskhero has made it easier for CreamyCascade to manage and utilize their knowledge base by structuring data lists, generating articles from various file formats, and enhancing search capabilities.
How does Deskhero improve the quality of customer support?
Deskhero leverages OpenAI Embeddings from uploaded files and scraped website data to find relevant content and generate suggested replies, thereby improving the quality of customer support.
How has Deskhero increased CreamyCascade's operational efficiency?
By making it easy to find information and reducing the time taken to resolve customer queries, Deskhero has increased CreamyCascade's operational efficiency.
* This article provides an example of how a fictive company in the Buttermilk production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
