PrimeCable receives a large number of customer queries every day. The manual management of these queries was proving to be a difficult task. With Deskhero, PrimeCable can now efficiently manage and categorize these tickets using structured data lists and custom fields.
Deskhero's advanced AI capabilities have significantly improved PrimeCable's response times. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, greatly reducing the time spent on each ticket.
The AI also enhances the search results by finding relevant content from the knowledge base, previous tickets, and scraped website data when a customer raises a query. This not only improves the efficiency of the support team but also provides a more accurate and comprehensive response to the customer.
PrimeCable has integrated Deskhero with their existing systems using the platform's REST API. This integration ensures that all customer interactions are tracked and managed in one place, leading to improved customer service.
Overall, the advanced AI capabilities of Deskhero have transformed PrimeCable's customer support operations, resulting in increased customer satisfaction and a more efficient support team.
How does Deskhero's AI improve response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, greatly reducing the time spent on each ticket.
How does Deskhero enhance the search results?
Deskhero's AI finds relevant content from the knowledge base, previous tickets, and scraped website data when a customer raises a query, providing a more accurate and comprehensive response.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring that all customer interactions are tracked and managed in one place.
* This article provides an example of how a fictive company in the Cable television services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
